C O N T I N U O U S L Y
True, True North January 2017
Systems By Design September 2016
Principles For Improvement April 2016
Principles For Aligning April 2016
Principles For Enabling April 2016
Foundations For Transformation In Education April 2016
Practical Wisdom For Addressing Problems - March 2016
Understanding and Misunderstanding Variation in Healthcare - 2015 Annual International Deming Research Seminar.
Understanding and Application of Deming's System of Profound Knowledge in Healthcare - 2014 Annual International Deming Research Seminar.
"What Do Grades Mean?" from Quality Goes To School: Readings on quality management in education. American Association of School Administrators, 1994.